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Organizational e-mail business etiquettes

Hope your doing well.

I hope your day went well.

Greetings!

Introduction:

  • Thank you for your partnership with __________________. My name is ________________ I am the_______________ who will be working with you _______________. You may reach me using the contact information listed below, referencing the ticket number #.
  • I am ______________ from the ___________  team. This is in relation to _____________ , wherein one ________________ was assisting you in resolving the issue. I would love to confer if there is anything that might require my intervention or was a cause of concern during your support experience.
  • My name is ______________  and I am (the/a)  <title> with  <company, team>.

Referencing:

  • As per the document
  • Similarly, the
  • In fact, when
  • Here’s an example
  • Please confirm

Body:

  • I was going through the case notes and understand you are facing issues with the Outlook mobile and can’t see the calendar.

  • I was reviewing the incident and noticed,
  • I would be happy to know more from you on your overall experience and if you still need support. If the incident has taken longer to resolve, please do bring that to my notice if not as per your expectation. 

Closing:

  • At _____________ , we are dedicated and proactive in providing timely ______________  with exceptional customer service to our customers. We have made multiple attempts to
  • Given I personally and so do _______________ accept and consider you as our valuable _____________, it would go a long way to know if there is anything else that you would like our help with, on _________ . As evident, it will be my sole responsibility to ensure I address any open concerns or issues, while at the same time I will do my best to accept and implement any Concern / Feedback you wish to share. 

  • connect but have been unsuccessful. I understand that you might be busy with other commitments and thus unable to action our attempt at connection.
  • In case you have any issues left un-attended, I will be more than glad to assist you.
  • I look forward to speaking with you. Please provide this information as soon as possible so we can work towards a resolution.
  • Have a great day!
  • Looking forward to hearing from you soon again.  

  • Please allow me sometime to review ___________ . I will get back to you with next action. If you have any questions or concerns, please don’t hesitate to contact me.
  • If you have any questions or concerns, please do let me know.

    Thank you for choosing <company>.

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